About this course

This workshop will help participants develop skills, knowledge, and behaviours to effectively present your point of view, whilst listening to and respecting the points of view of others. The workshop will include interactive activities which will support a reflective process to explore effective and ineffective communication techniques. It will also provide the opportunity for participants to create their own actions to support their role.

Participants will:

• reflect on situations where they have demonstrated effective and ineffective communication in the workplace
• explore communication techniques in pressurised situations that demonstrate respect and courage for all participants
• evaluate progress so far and what actions you can take forward in your role

Course details

Format	Online, interactive, tutor-led session (via Zoom)
Date	Wednesday 25 October
Time	9.30am to 11.30am
Cost	£80 (Co-operative College members) or £100 (non-members)

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Additional information

To enrol on this course, you will be invited to create (or if you have an existing account, sign in to) your account in our online learning platform, LearnWorlds. Upon enrolment, you will be asked to complete a short activity in advance of the interactive session. This activity will provide insight into the content of the course and allows our tutors to learn a little bit about you and what you do, ahead of the session. 

When you undertake this course, you will receive a certificate of completion from the Open College Network London (OCN) to support your continuous professional development. OCN London is a national awarding body recognised by Ofqual. The Co-operative College is an OCN London approved endorsed centre and so meets its quality and process criteria.