Who is it for?

Anyone interested in consensual conflict resolution, particularly those who are members of co-ops, will find this session useful and interesting.

What will you learn?

You’ll learn to identify when conflict occurs and what methods to use in response. The day is divided into two blocks: ‘Taking a Step Back’, and ‘Taking a Step Forward’, to guide participants through the whole process of conflict resolution.

Taking a Step Back – at the end of this session, participants will have:

  • Recognised when they are in a conflict situation
  • Understood common triggers and how to respond
  • Acknowledged the physical effects
  • Developed immediate strategies for ensuring and improving well being
  • Recognised how to pause a situation in an effective way so as to go away and process/reflect
  • Recognised and learned how to switch off

Taking a Step Forward – at the end of this session, participants will have:

  • Understood how to return to a conflict
  • Understood the other person and learned empathy (actively putting themselves in the other person’s shoes)
  • Developed effective communication skills
  • Gained strategies for resolving conflict in a work setting
  • Understood the boundaries of responsibility

How will you learn?

During the workshop you’ll learn by taking part in:

  • Whole and sub-group discussion with practical activities
  • Q&A sessions
  • Self-reflection activities to think about how you’ll apply what you’ve learned to a wider context