Who is it for?

Conflict is a natural part of any organisation. People might disagree; personalities might clash. The important thing is knowing how to manage any conflict that arises. Anyone interested in consensual conflict resolution will find this session useful and interesting.

What will I learn?

This one day workshop enables participants to work better with conflict in your organisation and day-to-day life. We will explore the role of communication in creating conflict and practise essential conflict resolution skills, applying them to real or imagined workplace dilemmas.

At the end of the course, you will have:

  • Reflected on the nature of conflict and the different approaches to working with it
  • Examined the impacts of personal responses to conflict on people and organisations
  • Explored different ways of communicating about dilemmas and issues
  • Practised skills for working with conflict
  • Developed a personal action plan

How will I learn?

During the workshop you’ll learn by taking part in:

  • Whole and sub-group discussion
  • Practical activities
  • Self-reflection activities to think about how you’ll apply what you’ve learned to a wider context

Member Discount

Individual and Organisational members are entitled to 15% off the price of a standard ticket for this course. Just enter the code at checkout.

Not an individual member? Join from as little as £4 per month. See more about our membership offer here.

Book a place

Ticket Quantity Price


Decrease Increase £95.00

Concession (JSA/Student/Pension)

Decrease Increase £45.00