Conflict is an inevitable aspect of working life and even more likely to arise in a co-operative organisation. When decisions are made by everyone, there will always be disagreements. This one-day workshop will equip you with the knowledge and skills needed to understand and manage workplace conflict. 

Who is it for?

  • Anyone who faces conflict or frequent disagreements in the workplace
  • Anyone who struggles with confrontation
  • Anyone who wants to develop an understanding of the reasons why confrontation takes place


What will I learn?

By the end of the course, you will have:

  • Reflected on the nature of conflict and the different approaches to working with it
  • Examined the impacts of personal responses to conflict on people and organisations
  • Explored different ways of communicating about dilemmas and issues
  • Practised skills for working with conflict
  • Developed a personal action plan

How will I learn?

  • Whole and sub-group discussion
  • Practical activities
  • Self-reflection activities to think about how you’ll apply what you’ve learned to a wider context


Meet the tutor

Maria Franchi is a skilled trainer and facilitator with extensive experience of community and organisational development, gained during 25 years working in and with the voluntary, community, co-operative and social enterprise sector. She has worked for local and national charities and as a freelance consultant and associate trainer.

Maria uses participatory and practical methods, designed to get people working together, including accelerated learning, dialogue and open space techniques. Her experience is that people learn best when they enjoy themselves and benefit from input from other members of the group.

Do you have any questions?

If you have any questions that you'd like to ask about the course then our Learning and Development team are happy to help. Get in touch via the button below and one of the team will reply to your query ASAP.

Get in touch


If the cost of this workshop is an issue for you or your organisation we welcome bursary applications - please find details here.

Member Discount

Individual and Organisational members are entitled to 15% off the price of a standard ticket for this course. Just enter the code at checkout.

Not an individual member? Join from as little as £4 per month. See more about our membership offer here.

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