Who is it for?

Anyone interested in consensual conflict resolution, particularly those who are members of co-ops, will find this session useful and interesting.

What will I learn?

You’ll learn to identify when conflict occurs and what methods to use in response. The day is divided into two blocks: ‘Taking a Step Back’, and ‘Taking a Step Forward’, to guide participants through the whole process of conflict resolution.

Taking a Step Back – at the end of this session, participants will have:

  • Recognised when they are in a conflict situation
  • Understood common triggers and how to respond
  • Acknowledged the physical effects
  • Developed immediate strategies for ensuring and improving well being
  • Recognised how to pause a situation in an effective way so as to go away and process/reflect
  • Recognised and learned how to switch off

Taking a Step Forward – at the end of this session, participants will have:

  • Understood how to return to a conflict
  • Understood the other person and learned empathy (actively putting themselves in the other person’s shoes)
  • Developed effective communication skills
  • Gained strategies for resolving conflict in a work setting
  • Understood the boundaries of responsibility

How will I learn?

During the workshop you’ll learn by taking part in:

  • Whole and sub-group discussion with practical activities
  • Q&A sessions
  • Self-reflection activities to think about how you’ll apply what you’ve learned to a wider context

Member Discount

Individual and Organisational members are entitled to 15% off the price of a standard ticket for this course. Just enter the code at checkout.

Not an individual member? Join from as little as £4 per month. See more about our membership offer here.

Book a place

Ticket Quantity Price


Decrease Increase £95.00

Concession (JSA/Student/Pension)

Decrease Increase £45.00