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Developing Employees

DEVELOPING EMPLOYEES


Everyone needs up to date skills and knowledge in order to bring value to business. As we all know, working within a Co-operative business means that the Co-operative Values and Principles form the basis of everything that we do.

The Co-operative College strives to infuse the co-operative ethos into every aspect of our work and is a nationally approved centre for delivering a wide range of work based qualifications. These qualifications are all delivered in a co-operative context and include Understanding Co-operative Values and Principles, Retail Skills, Customer Service, Business Administration, Funeral Directing, Team Leading and Management Development.

We also develop customised training programmes to meet the specific needs of your employees and organisation.

Further details of programmes available for developing employees can be found below:

Co-operative Apprenticeship Framework

The College has launched a new Co-operative Apprenticeship Framework in partnership with Business Impact, offering apprenticeships in Customer Service, Business Administration, Retail Skills and Team Leading. All of our Apprenticeship programmes are delivered in the workplace and provide candidates with the opportunity to reflect on their role as a co-operative employee and evaluate how they apply the co?operative values and principles on a daily basis.

Further information:

Co-operative Apprenticeship Framework Framework Leaflet – June 2012

Funeral VQs

Funerals are an integral part of life and it is important that your clients get the benefit of experience and care that can help them through the grieving process.
We have worked with experienced people within the Co-operative funeral sector to develop a suite of vocational qualifications (VQs) that will enable your staff to gain the knowledge and skills needed to fulfill their roles to the best of their abilities and understand the laws and conventions that lay behind the funeral business.

The qualifications are all ‘on the job’ so there are no workshops to attend. Every learner has the support that they need from a qualified assessor who helps guide them through each unit and offers them the added benefit of support and encouragement when needed.
We also understand that there are distinct differences in the roles that your employees play. The qualifications that we offer support the various job roles within your co-operative funeral business and have been specifically tailored to meet those needs. Each level is accredited through the awarding body, Edexcel and it widely recognised throughout the funeral business.

Level 3 Btec Advanced Certificate in Funeral Services

Level 3 Btec Advanced Diploma in Funeral Arranging and Administration

Level 4 Btec Professional Diploma in Funeral Directing

Level 3 Btec Advanced Certificate in Funeral Services

This qualification has been specifically designed for people working in the co-operative funeral business as funeral assistants, operatives, drivers and bearers. There are six core units to complete to achieve this qualification:

  • Removal and Care of the Deceased
  • Prepare the Coffin
  • Perform Vehicle Procedures
  • Implement and Monitor Health and Safety
  • Communication and Client Care
  • Arrange and Conduct Visiting and Viewing

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Level 3 Btec Advanced Diploma in Funeral Arranging and Administration

This qualification is designed specifically for people working in the Co-operative Funeral Business as Arrangers or Administrators. There are nine core units to complete to achieve this qualification:

  • Make and Implement Funeral Arrangements
  • Present Memorial Products and Services
  • Observe Funeral Law and Conventions
  • Sensitive Selling
  • Administer Payment of Accounts
  • Communication and Client Care
  • Offer Advice
  • Implement and Monitor Health and Safety
  • Arrange and Conduct Visiting and Viewing

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Level 4 Btec Professional Diploma in Funeral Directing

This qualification is designed specifically for Funeral Directors working within the Co-operative Funeral Business. There are thirteen core units to complete to achieve this qualification:

  • Make and Implement Funeral Arrangements (Additional element: Making Funeral Arrangements)
  • Observe Funeral Law and Conventions
  • Offer Advice (Additional Element: Managing the Process of Giving Advice)
  • Arranging and Conduct Visiting and Viewing
  • Manage Removal and Care of the deceased (Additional Element: Managing Care of the Deceased)
  • Prepare the Coffin
  • Conduct the Funeral (Additional Element: Managing and Conducting a Funeral)
  • Marketing and Selling products and services (Additional Element: Managing, Marketing and Selling Products and Services)
  • Managing Vehicle Procedures (Additional Element: Managing Vehicle Procedures)
  • Manage Health and Safety Procedures (Additional Element: Managing Health and safety)
  • Manage Payment of Accounts
  • Effecting People Skills (Additional Element: Effective People Management)
  • Manage Communication and Client Care (Managing Communication and Client Care)

 


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If you require any further information on any of the qualifications or short courses the please contact Angela Colebrook, Customer Relationship Manager on 0161 246 2951 or email learning@co-op.ac.uk

 

Funeral Short Courses

As part of our service, The Co-operative College can develop customized tailor made programmes to meet your specific business needs. These are perfect if you want to boost your employees existing skills and knowledge or if you feel that they need help in a specific area. Such courses can be delivered as part of an accredited programme designed to meet your needs, or simply to provide continuous professional development.

Understanding Bereavement is an example of one of the available short courses that we offer. This course aims to examine the process of bereavement and loss, and helps you to identify way of supporting from a non-counseling perspective both to those who are grieving and colleagues.

Understanding Bereavement objectives:

  • Describe the common reactions to bereavement and loss.
  • Explain the importance of ritual in the bereavement process.
  • Recognise and explain both the effect of bereavement on the client’s behaviour and on your own interpersonal effectiveness.
  • Use appropriate responses to develop rapport and build confidence with bereaved clients.
  • Explain the kinds of support the client may welcome.
  • Identify the kinds of support the professional may welcome.

 

If you would like a printable version of this, please use the following link

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If you require any further information on any of the qualifications or short courses the please contact Angela Colebrook, Customer Relationship Manager on 0161 246 2951 or email learning@co-op.ac.uk

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